REFUND POLICY

1.1 Customer is entitled to withdraw from the purchase agreement for any reason, without penalty and without the need to give any explanation, within 14 (fourteen) days after the date of delivery of the products.

1.2 Customer may exercise the right of withdrawal set forth in art. 1.1 above (i) by filling in the specific online return form, or (ii) by an unequivocally written communication to the address indicated in the return form included in the package of the delivered products (each one hereinafter the “Return Form”). AEQUUS will confirm that the Return Form has been properly received by sending an email message to the address notified by the Customer.

1.3 In the event of withdrawal, Customer shall dispatch the goods back to AEQUUS within 14 (fourteen) days from the date on which the above notice was submitted, following, at his/her discretion, one of the following modalities:

1.3.1 Send the product/s to be given back to the address expressly referred to in the Return Form by means of the courier indicated by AEQUUS in the Return Form (DHL). Products may be shipped by using the pre-printed and pre-paid label enclosed in the package in which the products were shipped. Such means of redelivery is on the Seller’s exclusive cost. Please contact DHL (or visit their site: www.dhl.com) to organize pick-up;

1.3.2 Send of the product/s to be given back to the address expressly referred to in the Return Form by means of the courier chosen by the Customer (in such event, the costs for the redelivery will be on the Customer’s exclusive account);

1.3.3 Redelivery to the address expressly referred to in the Return Form (the Customer will give back the product/s along with the Return Form and one identity document).

1.4 The product must be given back along with the original packaging (including the packaging materials and the documents, if any, accessories, labels, identification tags, seals, etc.) and it is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, as indicated below:

  • The right of withdrawal may be exercised only with respect to the entire purchased product, partial withdrawals (accessories, complements, etc.) are not permitted;
  • The transit of the product/s, until the Customer receives confirmation that the product has been properly returned and delivered to AEQUUS, shall be at the Customer’s exclusive responsibility for the cases indicated under points 1.3.2 and 1.3.3.. Therefore, if the product has been damaged during transit, AEQUUS shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Customer and the withdrawal notice will be cancelled;
  • AEQUUS accepts no responsibility for products damaged, stolen or lost while in transit, or, in any case, in relation to their shipping, whenever the shipping back to AEQUUS is processed according to one of the modalities indicated under points 1.3.2 and 1.3.3.

1.5 AEQUUS shall refund to the Customer the whole amount already paid by the latter, within 14 (fourteen) days from the date of the withdrawal. AEQUUS may withhold the refund until the returned product is properly received by AEQUUS or until Customer demonstrates that the product has been correctly returned, whichever is earlier.

1.6 Unless otherwise agreed by the parties, the amount initially charged to Customer will be refunded using the same means of payment used by Customer in the initial transaction. In any case, no amount shall be charged to Customer in relation to the refund.

1.7 Once the products are received, AEQUUS will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same mail, AEQUUS shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to AEQUUS.

1.8 In the event that the right of withdrawal is forfeited (for example when the product is returned damaged when the same has been sent through a courier chosen by the Customer), AEQUUS shall send back to Customer the purchased product, charging the latter with the relevant shipping costs and, if already refunded, the price of the product.

Products Exchange

1.9 In certain circumstances, detailed in the Return Form, the Customer is entitled to exchange the purchased products with other products, in place of receiving a refund of the relative sum.

1.10 The request for an exchange of the product is subject to the following conditions:

1.11 a. product exchange shall only apply to purchased products for which this possibility is expressly specified on the online Return Form on our website;

1.12 b. Customer may only request the replacement of one or more purchased products with products of the same model but in a different size and/or colour. The available replacement options will be indicated in the online Return Form;

1.13 c. Customer may request to exchange one or more purchased products within and not later than 14 (fourteen) days of the day he/she receives the products, by filling in the Return Form and sending it via electronically to AEQUUS within the aforementioned deadline. The products to be replaced should be returned within 14 (fourteen) days of the day of receipt;

1.14 d. Customer may only submit a single replacement request for each product purchased;

1.15 e. the products for which the Customer requests the replacement must be returned to AEQUUS in their original packaging, they must not have been used, worn, washed, modified or damaged, and they must still have their identification tag attached with the disposable seal;

1.16 f. the products to be exchanged that are part of a single order must be returned to AEQUUS in a single shipment. AEQUUS reserves the right to refuse products of the same order that are shipped for replacement in different stages.

1.17 If all the above conditions are correctly fulfilled, once the Customer has filled in and transmitted the Return Form containing the request for goods replacement, AEQUUS will process said request by sending you a relevant confirmation email. If such conditions are not met, AEQUUS will inform the Customer and will deliver back the product to the same at Customer’s expenses.

1.18 After receiving the products to be exchanged, AEQUUS will inspect the products to check that all the above requirements have been fulfilled; AEQUUS will then verify the actual availability of the replacement products in its warehouses of the products to ensure that the size and/or colour you have selected is available.

1.19 If the selected replacement products are not available in the warehouse, AEQUUS will not be able to accept the request for an exchange and will refund the Customer the original price of the products originally purchased in accordance with the procedures specified in the Return Policy. Customer will be contacted by AEQUUS if his/her request for an exchange cannot be accepted.

1.20 If the selected products are available in the warehouse, AEQUUS will accept the request for an exchange and will send to the Customer an email confirming the shipment of the replacement products. Shipment will occur within thirty (30) working days of the date from which AEQUUS was made aware of the request for the exchange, once the condition of the products for exchange as detailed above has been verified. The costs for shipping the replacement products shall be borne by AEQUUS who will choose the carrier.